caseTrak - Mobile Issue Management

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Simple-to-use software for managing issues, complaints, help desk tickets, customer support requests, and tasks all in one central place. This system will enable you to track and manage Issue Ticket in Your Organization from start to finish easily

Key Feature

  • EASY ISSUE SUBMISSION - Your organization team can submit ticket (report an Issue) via their mobile phone as well as via web portal
  • STREAMLINE WORKFLOW - All information is collected, steps are never missed, and there’s a complete record of every action taken during each issue handling process.
  • DIGITAL EVIDENCE - Attach pictures to an issue or to a notes as a digital evidence. All attachment are stored in the centralized case file, dated and time-stamped, creating an organized digital evidence.
  • QUICK AND EASY SEARCH - Search and filters make it faster and easier to find the exact information you’re looking for by narrowing the result set.
  • QUICK NOTES / COMMENT - From the submitter until the reviewer, everybody can add notes or comments to a particular issue for a better issue handling. If necessary attach some pictures to that notes or comments.
  • AUDITABLE CASE HISTORY - SEvery activity in an issue are recorded. Every attachment, note and case progression is listed, showing exactly who did what and when. Providing you a complete Audit Trail
  • PREMATURE CLOSED ISSUE PREVENTION - By incorporating case/issue review cycles and approval into the workflow, you can ensure that cases/issues are never closed prematurely, and every case/issue receives the necessary reviews and approvals.
  • REPORTS AND ANALYTICS - With all case/issue data stored in a central repository, powerful data reporting and analysis are fast and easy..
  • ISSUE KNOWLEDGE BASE - CaseTrak allows you to link an issue with another. The end result is, you will get an Issue Knowledge base that will help you and your team to solve an issue, that is similar or has happened before, faster.

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